| LogicalDOC Support is provided by a professional support team backed by the software and system engineers who have designed and built the product. We provide you with the help you need as promptly as your business needs require. As a LogicalDOC subscriber, maintaining your business continuity and follow your needs is important to us. Also our team always listen to customers advices on how to evolve the platform. |
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- Support from professionals when you need it
- LogicalDOC Certified stack installers, optimized for performance
- Migration support
- Advice & support with integration projects
- LogicalDOC patches between major releases - any issue you find can be resolved quickly
- Advice & Support with extending LogicalDOC functionality through the development of plug-ins
- Upgrade support
- Support when configuring LogicalDOC
- Support with Performance & Tuning
- Regular Product Training
- Submission of new features proposals
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| Choose a Support Level to Suit Your Needs |
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Product
| Support Cases
| Response Time
| Email & Web-based |
Enterprise Premium
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unlimited |
4 business hours (GMT) *
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yes |
| Enterprise Plus |
unlimited |
1 business day (GMT) *
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yes |
| Enterprise Basic |
2 per user
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2 business day (GMT) *
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yes |
| Community |
none |
unpredictable via community forum |
no |
| LogicalDOC Cloud |
unlimited |
1 business day (GMT) *
|
yes |
* GMT business hours defined as 08h00 – 17h00 weekdays; Support will not be available for holidays observed by Logical Objects.
Our support infrastructure also allows you to log and track the resolution of all issues. Please note that we do not provide support for LogicalDOC Community Edition. |
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